SHIPPING, RETURNS, CUSTOM WORK
SHIPPING POLICY
Customs Fees and Taxes
Orders may be subject to local taxes or duties. Julie Brandt Jewellery is not responsible for and has no control over these charges. If you are unsure of your region's threshold for duty fees and taxes, please consult your country's customs website for more information before placing your order.
General
Shipping times for all orders may be affected by the time of year.
Lost Items
If your package does not arrive or arrives damaged, please contact me within 14 days from the confirmation of dispatch. I will do everything I can to assist you if you wish to make an insurance claim.
Julie Brandt Jewellery is not liable for and will not replace, or pay compensation for loss of or damage to items sent if
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The item is seized by Customs or any other government agency.
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The item is sent to a country where no postal or courier service exists.
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The loss or damage is result of an event beyond our reasonable control.
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The loss or damage occurs after delivery.
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The item was authorised to be sent without tracking.
RETURN & EXCHANGE POLICY
Order Changes
Please contact me within 24 hours of your online purchase if you wish to make changes to your order. Any changes made after this time may incur a fee. This also includes changes to ring sizes. If you’re unsure of your size, please contact me or order a ring sizer available here.
Returns
Please note that I can only accept returns for products purchased from the Julie Brandt Jewellery online store. If you purchased a Julie Brandt Jewellery piece from a retail store or another, I cannot arrange a return for you. Please contact the store website from which you originally purchased and follow their policies.
Important Points to Note
All exchanges are subject to availability.
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There may be additional charges for courier services on the new item.
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All sale items are non-exchangeable and non-refundable.
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Ensure returned products are exactly as you received them —unworn and in original packaging.
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All products must be returned in their own undamaged box or pouch, as this is considered part of the product.
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Request a free ring sizer if you are unsure of your size. If you guess your ring size and the ring needs to be altered, you may incur an alteration fee.
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Unless the goods are damaged, defective, or not as specified in your order, you are responsible for the cost of returning the goods.
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If the goods were faulty or incorrect, the cost of return courier will be refunded to you.
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Refunds will not be issued if the goods have been damaged by you, including damage caused by inadequate packaging when returning goods.
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For any queries, please contact Julie at or email.
Returns Process
Julie Brandt Jewellery has a 7-day returns policy. Any items to be returned or exchanged must be shipped/postmarked within 7 days of the delivery date. Please follow the instructions below if you wish to make a return:
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All returns and exchanges must be registered via email to
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I will send you an Online Returns Form. Returns must include this form with your item.
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Wrap the items securely in a solid cardboard box.
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Complete the returns form and include it inside the box. -
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Tape the box closed securely. Please ensure that the original order number is referenced clearly on the outside of the parcel.
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Send using your chosen courier company. We recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. You are responsible for the product until it reaches me.
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Please keep a record of your tracking number.
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Address your parcel to: Julie Brandt, C/- P O Box 461, New Plymouth
Julie Brandt Jewellery does not take responsibility for packages that we do not ship ourselves. All return shipping costs are to be paid by the customer.
If I am refunding your product, I will process the refund using the original form of payment and notify you that I have issued the. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Julie Brandt Jewellery.
CUSTOM WORK
I may have made your piece in a special stone or metal or plated on request – these are all considered customised items and are non-exchangeable and non-refundable.
Note that any rings outside of my standard sizing shown on my online store are considered customised items. Customised items are non-refundable or exchangeable.
If you have further questions, please contact me at email Alternatively, you can reach me by phone at, Monday to Friday between, New Zealand Time.
Replating
Gold plating will wear off over time, depending on how often your piece is worn, and how well it is cared for. To have your jewellery replated, please contact Julie Brandt Jewellery for a quote.
Patina
Patina may wear off over time, depending on how often your piece is worn, and how well it is cared for. To have patina refreshed on a product, please contact Julie Brandt Jewellery for a quote.
Sale Items
Sale items are non-exchangeable and non-refundable.